Description
The Extreme Networks Extended Warranty Next Business Day (NBD) Onsite RMA Service provides reliable hardware replacement support designed to minimize downtime for eligible Extreme Networks equipment. This service ensures that when a covered hardware failure occurs, a replacement unit is delivered by the next business day, with onsite service support to assist in the replacement process.
Designed for organizations that require predictable service response times, this RMA-only warranty focuses exclusively on rapid hardware replacement without bundled software updates or advanced technical services. It is ideal for maintaining operational continuity in business-critical network environments where fast recovery is essential.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | Extended Warranty – Hardware Replacement (RMA Only) |
| Service Level | Next Business Day delivery |
| Onsite Support | Onsite service assistance provided for replacement |
| Coverage Scope | Replacement of eligible failed hardware only |
| Included Software Support | Software updates and software support are not included |
| Included Advanced Technical Support | Advanced troubleshooting and configuration support are not included |
| Parts Replacement | Replacement hardware provided under RMA terms |
| Service Availability | Business days, excluding regional public holidays |
| Compatibility | Valid only for supported Extreme Networks equipment associated with service code 17202 |
| SKU | 97311-17202 |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
