Description
The Extreme Networks Extended Warranty Next Business Day (NBD) Onsite RMA Service provides reliable hardware replacement support designed to minimize downtime for eligible Extreme Networks equipment. When a covered hardware failure occurs, a replacement unit is delivered on the next business day and installed onsite by qualified service personnel.
This service is ideal for organizations that require prompt issue resolution without maintaining spare inventory, ensuring operational continuity and predictable support coverage throughout the service term.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Manufacturer Part Number | 97311-17310 |
| Service Type | Extended Warranty Onsite RMA Service |
| Response Time | Next Business Day |
| Support Coverage | Hardware replacement for covered failures |
| Onsite Support | Included, with technician-installed replacement |
| Replacement Method | Advance replacement via onsite service |
| Service Eligibility | Valid only for supported Extreme Networks hardware |
| Service Scope | Hardware RMA only; excludes configuration and optimization |
| Coverage Level | Extended Warranty |
| Deployment Location | Customer site |
| Contract Type | Service entitlement |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
