Description
The Extreme Networks EW Next Business Day (NBD) Onsite RMA Service provides reliable hardware replacement support for covered Extreme Networks equipment associated with service level 17350. This service is designed to minimize downtime by delivering replacement hardware on the next business day, with onsite support coordination included to ensure timely resolution.
This RMA-only service focuses exclusively on expedited replacement logistics and does not include software, configuration assistance, or technical troubleshooting. It is ideal for organizations that require predictable response times and streamlined hardware replacement as part of their maintenance strategy.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| SKU | 97311-17350 |
| Service Type | Extended Warranty RMA Service |
| Response Time | Next Business Day |
| Support Delivery | Onsite coordinated replacement |
| Coverage Scope | Hardware replacement only |
| Service Level Reference | 17350 |
| Software Support | Not included |
| Configuration Assistance | Not included |
| Technical Support | Not included |
| Intended Use | Replacement of failed covered hardware |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
