Description
The Extreme Networks EW Next Business Day (NBD) Onsite RMA Service provides extended warranty protection with fast, on-location hardware replacement support for eligible Extreme Networks equipment associated with entitlement 17706.
This service ensures that, in the event of a verified hardware failure, Extreme Networks dispatches a qualified technician to the customer site with replacement hardware on the next business day. It is designed to minimize downtime and maintain operational continuity in enterprise and mission-critical network environments.
This offering is strictly an RMA replacement service and does not include technical support, configuration assistance, or software services. Coverage is valid only for the specific hardware tied to entitlement 17706 and must align with Extreme Networks service eligibility requirements.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | Extended Warranty (EW) |
| RMA Coverage | Hardware replacement only under approved RMA |
| Replacement Method | Onsite technician-delivered replacement |
| Response Time | Next Business Day |
| Service Location | Customer premises |
| Covered Equipment | Extreme Networks hardware associated with entitlement 17706 |
| Software Support | Not included; software services are outside the scope of this offering |
| Configuration Assistance | Not included; this service does not provide setup or configuration |
| Parts Included | Replacement hardware components required to resolve the RMA event |
| Eligibility Requirement | Active entitlement and approved RMA with Extreme Networks |
| Manufacturer Part Number | 97311-17706 |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
