Description
The Extreme Networks EW Next Business Day Onsite RMA Service for 17800 provides dependable hardware replacement coverage designed to minimize downtime. This service includes next business day onsite delivery of replacement hardware following RMA approval, ensuring rapid restoration of critical network operations.
Built for organizations that require timely response and predictable support, this RMA-only service focuses strictly on physical hardware replacement and does not include technical support, configuration assistance, or software services. It is ideal for customers who already have internal or third-party technical resources and need fast, reliable replacement logistics backed by Extreme Networks.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| SKU | 97311-17800 |
| Service Type | Extended Warranty RMA Service |
| Coverage Level | Next Business Day Onsite |
| Service Scope | Hardware replacement only |
| Onsite Support | Included for replacement delivery |
| Advance Hardware Replacement | Included |
| Technical Support | Not included |
| Software Support | Not included |
| Configuration Assistance | Not included |
| Eligible Hardware | Extreme Networks 17800 |
| Service Delivery | Onsite, next business day after RMA approval |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
