Description
The EW NBD Onsite RMA Service for 23309 from Extreme Networks delivers next business day onsite replacement support designed to minimize operational disruption. This extended warranty service provides rapid hardware replacement at the customer location when eligible equipment experiences a failure.
With onsite delivery and RMA handling included, this service ensures timely restoration of service without the need for customers to manage logistics. It is ideal for enterprise and network environments that require dependable post-warranty support and predictable response times.
This SKU covers RMA replacement services only and does not include technical support, configuration assistance, or proactive monitoring.
| Field | Details |
|---|---|
| Brand | Extreme Networks |
| Manufacturer Part Number | 97311-23309 |
| Service Type | Extended Warranty RMA Service |
| Replacement Method | Onsite hardware replacement |
| Response Time | Next Business Day |
| Coverage Scope | RMA replacement only |
| Support Included | Hardware replacement under RMA terms |
| Logistics Handling | Managed by Extreme Networks |
| Intended For | Eligible Extreme Networks equipment (23309) |
| Contract Type | Service entitlement |
| Region Availability | Subject to Extreme Networks service coverage |
| Notes | Does not include technical support or advance hardware replacement |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
