Description
The Extreme Networks Extended Warranty Next Business Day (NBD) Onsite RMA Service for 23311 provides dependable hardware replacement support with rapid onsite service response. Designed for environments that require minimized downtime, this service ensures that eligible failed hardware is replaced on the next business day, with an onsite technician dispatched as part of the RMA process.
This extended warranty service focuses exclusively on hardware replacement logistics and onsite response. It does not include advance hardware replacement, configuration services, or proactive support, making it ideal for organizations that need reliable coverage while maintaining internal control over installation and setup.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Manufacturer SKU | 97311-23311 |
| Service Type | Extended Warranty |
| Support Coverage | Hardware Replacement Only |
| Replacement Method | Return Merchandise Authorization (RMA) |
| Response Time | Next Business Day |
| Service Location | Onsite |
| Advance Hardware Replacement | Not Included |
| Installation Services | Not Included |
| Configuration Services | Not Included |
| Proactive Monitoring | Not Included |
| Coverage Term | As Defined by Contract |
| Eligible Equipment | Extreme Networks 23311 |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
