Description
Extreme Networks ExtremeWorks Next Business Day Onsite RMA Support for the 7720-32C ensures rapid hardware replacement and minimized downtime for mission-critical network environments. Designed for organizations that rely on high-performance switching infrastructure, this service provides next business day onsite response to replace defective hardware and restore operations quickly.
With manufacturer-backed support, customers gain access to expert technical assistance, streamlined RMA processing, and reliable parts replacement. This service helps maintain network continuity, protect uptime commitments, and reduce operational risk in enterprise, data center, and service provider deployments.
ExtremeWorks support enhances infrastructure resilience by combining proactive service management with efficient logistics and certified technician response, delivering dependable protection for your 7720-32C investment.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | ExtremeWorks Extended Warranty Support |
| Service Level | Next Business Day Onsite |
| Coverage Type | RMA Hardware Replacement Only |
| Supported Model | 7720-32C |
| SKU | 97311-7720-32C |
| Response Time | Next Business Day (business hours) |
| Onsite Support | Certified technician dispatched for hardware replacement |
| Parts Replacement | Advanced replacement of defective components |
| Technical Assistance | Manufacturer technical support included |
| Service Eligibility | Must be attached to eligible 7720-32C hardware |
| Renewal Option | Renewable based on service term availability |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
