Description
Extreme Networks ExtremeWorks Next Business Day Onsite RMA Service provides enterprise-grade hardware replacement support designed to keep critical network infrastructure running with minimal disruption. With Next Business Day onsite response, organizations receive rapid replacement assistance when covered hardware experiences a failure, helping restore operational continuity quickly and efficiently.
This ExtremeWorks service is built for environments where uptime, network availability, and operational resilience are essential. Once a hardware issue is confirmed through the RMA process, a replacement unit is delivered and supported with onsite service the next business day, reducing downtime and maintaining productivity across mission-critical networks.
Ideal for enterprise, campus, and distributed networking environments, this support offering ensures that organizations benefit from reliable hardware replacement logistics and professional onsite response aligned with Extreme Networks service standards.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Name | ExtremeWorks Next Business Day Onsite RMA Service |
| Manufacturer Part Description | EW NBD ONSITE RMA ONLY H35311 |
| SKU | 97311-H35311 |
| Service Type | Hardware Replacement Support |
| Response Time | Next Business Day Onsite Response |
| Support Coverage | Replacement service for eligible Extreme Networks hardware |
| RMA Service | Advanced hardware replacement following approved RMA |
| Onsite Service | Technician-assisted onsite response on the next business day when required |
| Logistics | Coordinated replacement shipment and onsite support scheduling |
| Service Objective | Restore hardware operation quickly to maintain network uptime |
| Target Environment | Enterprise networks, campus deployments, and mission-critical infrastructure |
| Service Delivery | Provided through Extreme Networks ExtremeWorks support program |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
