Description
The Extreme Networks EW Next Business Day Onsite RMA Service provides enterprise-grade hardware replacement support designed to keep critical network infrastructure operating with minimal disruption. Built for organizations that depend on continuous connectivity, this service ensures rapid response and efficient equipment replacement when a covered device experiences hardware failure.
With next business day onsite replacement, Extreme Networks coordinates shipment of a replacement unit and dispatches support resources to your location, reducing downtime and simplifying the recovery process. This service focuses specifically on hardware replacement through the RMA process, enabling IT teams to quickly restore normal network operations while maintaining reliability across their infrastructure.
Ideal for enterprises, campuses, and mission-critical network environments, Extreme Networks EW RMA services help organizations maintain uptime, protect productivity, and ensure that network hardware issues are resolved quickly and professionally.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | ExtremeWorks Hardware Replacement Support |
| Service Level | Next Business Day Onsite Replacement |
| Support Coverage | Hardware failure replacement through official RMA process |
| Response Commitment | Replacement equipment and onsite service delivered the next business day after issue confirmation |
| Service Delivery | Onsite replacement coordinated by Extreme Networks support teams |
| Replacement Method | Advanced hardware replacement through RMA fulfillment |
| Coverage Scope | Designed for Extreme Networks device model H35451 |
| SKU | 97311-H35451 |
| Manufacturer Service Code | EW NBD Onsite RMA Only H35451 |
| Intended Environment | Enterprise networks, campus deployments, and mission-critical infrastructure |
| Hardware Included | Service provides replacement for failed covered hardware; no new primary hardware purchase is included |
| Service Duration | Contract term based on purchased service agreement |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
