Description
Extreme Networks ExtremeWorks Next Business Day Onsite RMA Replacement Service provides dependable hardware replacement support designed to keep enterprise networks operating with minimal disruption. With this service, organizations gain access to rapid hardware replacement and coordinated onsite response, ensuring failed components are addressed quickly and professionally.
When a hardware failure occurs, Extreme Networks initiates the RMA process and dispatches replacement equipment with next business day onsite service. This support option is ideal for organizations that require reliable network availability and predictable service response while maintaining operational continuity across campus, edge, or data center environments.
Designed for enterprise networking environments, this service enhances uptime protection by ensuring critical infrastructure components are restored quickly through Extreme Networks' support infrastructure and logistics network.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Name | ExtremeWorks Next Business Day Onsite RMA Replacement Service |
| Manufacturer SKU | 97311-H35452 |
| Covered Hardware | Extreme Networks hardware associated with H35452 |
| Service Type | Hardware replacement support with onsite response |
| Response Time | Next Business Day onsite replacement service |
| RMA Service | Remote authorization and coordinated hardware replacement |
| Onsite Support | Field technician delivery and replacement coordination |
| Replacement Method | Advanced replacement through Extreme Networks RMA process |
| Service Delivery | Manufacturer-backed enterprise support service |
| Coverage Scope | Hardware replacement support for eligible Extreme Networks equipment |
| Service Objective | Minimize downtime and restore network hardware functionality quickly |
| Support Environment | Enterprise, campus networks, data centers, and distributed infrastructure |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
