Description
The Extreme Networks ExtremeWorks Next Business Day Onsite RMA Service provides enterprise-grade hardware replacement and rapid onsite support for the X695-48Y-8C switch. Designed for organizations that depend on continuous network uptime, this service ensures that failed hardware components are replaced quickly through a next business day onsite response model.
With ExtremeWorks support, businesses gain access to streamlined RMA processing and coordinated onsite replacement to restore network operations with minimal disruption. This service is ideal for mission-critical environments where downtime must be minimized and network performance must remain reliable.
Extreme Networks leverages a global service infrastructure and experienced technical support teams to deliver responsive hardware replacement and logistics management. By integrating next business day onsite support with the RMA process, organizations can maintain operational continuity while reducing internal IT workload.
This service entitlement specifically supports the Extreme Networks X695-48Y-8C switch and ensures reliable hardware lifecycle support within enterprise network deployments.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Name | ExtremeWorks Next Business Day Onsite RMA Service |
| SKU | 97311-X695-48Y-8C |
| Supported Device | Extreme Networks X695-48Y-8C Switch |
| Service Type | Hardware Replacement Support Service |
| Response Time | Next Business Day Onsite Response |
| Replacement Method | Return Material Authorization (RMA) Hardware Replacement |
| Onsite Support | Field technician dispatch for hardware replacement when required |
| Coverage Scope | Replacement of failed covered hardware components |
| Service Delivery | Coordinated onsite support and hardware logistics management |
| Intended Environment | Enterprise networks, data centers, and mission-critical infrastructure |
| Service Objective | Rapid hardware recovery to maintain network availability |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
