Description
Extreme Networks ExtremeWorks Next Business Day Onsite RMA Support provides enterprise grade hardware replacement services designed to keep mission critical networks operating without disruption. This service ensures that organizations using the X695-48Y-8C-DC-R platform receive rapid hardware replacement and onsite technical assistance to restore network functionality quickly.
With Next Business Day onsite response, certified technicians arrive at the deployment location with replacement hardware to perform the RMA exchange and help return the device to full operational status. This minimizes downtime and reduces operational risk in high availability environments such as data centers, campus networks, and critical enterprise infrastructure.
ExtremeWorks support enhances operational continuity by combining expert technical assistance, expedited logistics, and proactive service coordination. Businesses benefit from predictable service delivery, faster incident resolution, and greater confidence that their network backbone remains reliable and resilient.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Program | ExtremeWorks Hardware Support |
| Supported Device | X695-48Y-8C-DC-R |
| SKU | 97311-X695-48Y-8C-DC-R |
| Service Type | Hardware replacement with onsite technician support |
| Response Time | Next Business Day onsite response after case confirmation |
| Replacement Method | Return Material Authorization with advanced logistics coordination |
| Technician Dispatch | Certified field engineer dispatched to installation site |
| Coverage Scope | Diagnosis, hardware replacement, and restoration of network device functionality |
| Logistics Handling | Coordinated shipping and replacement part delivery managed by Extreme Networks |
| Intended Environment | Enterprise campus networks, core switching environments, and high availability infrastructure |
| Service Objective | Rapid restoration of network operations while minimizing service disruption |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
