Description
Extreme Networks EWP Premier 4-Hour Onsite Support delivers enterprise-grade service coverage designed to keep mission-critical networks running at peak performance. Built for organizations deploying the Extreme Networks 8730-32D-DC-R platform, this Premier support offering combines rapid response, expert technical assistance, and fast onsite intervention to minimize operational disruptions.
With 4-hour onsite service response, organizations benefit from accelerated troubleshooting and hardware remediation performed by certified Extreme Networks technicians. The EWP Premier program also includes priority access to the Extreme Networks Technical Assistance Center (TAC), advanced diagnostics, and software support to ensure consistent uptime and operational continuity.
Ideal for data centers, large campuses, and critical network infrastructures, this support plan provides proactive assistance, fast hardware replacement coordination, and expert guidance to keep network environments secure, optimized, and resilient.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Name | ExtremeWorks Premier (EWP Premier) |
| Service Type | Enterprise Network Support Service |
| Service Level | Premier |
| Response Time | 4-Hour Onsite Response |
| Support Coverage | Hardware troubleshooting, onsite technician dispatch, and technical support |
| Technical Assistance Center (TAC) Access | 24x7 access to Extreme Networks technical experts |
| Hardware Replacement | Coordinated rapid hardware replacement if required |
| Software Support | Access to software updates, patches, and maintenance releases |
| Service Delivery | Onsite service provided by certified Extreme Networks engineers |
| Supported Hardware | Extreme Networks 8730-32D-DC-R |
| Service Activation | Contract-based support entitlement |
| Deployment Environment | Enterprise networks, campus networks, and data center environments |
| SKU | 98008-8730-32D-DC-R |
| Manufacturer | Extreme Networks, Inc. |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
