Description
Extreme Networks EWP Premier NBD Onsite Support delivers enterprise grade service assurance for the 8730-32D-AC-R platform. Designed for mission critical environments, this service provides next business day onsite response, direct access to Extreme technical experts, and rapid hardware replacement to minimize operational risk and downtime.
With Premier support coverage, organizations benefit from accelerated issue resolution, proactive technical guidance, and reliable parts logistics. This service level is ideal for core and aggregation deployments where uptime, performance continuity, and infrastructure stability are essential to business operations.
EWP Premier ensures your 8730-32D-AC-R investment is protected with predictable service response and expert escalation paths that keep your network resilient and secure.
| Specification | Details |
|---|---|
| Manufacturer | Extreme Networks |
| Service Type | ExtremeWorks Premier (EWP Premier) |
| Service Level | Next Business Day Onsite |
| Response Time | Onsite engineer arrival next business day after case triage |
| Hardware Replacement | Included with advanced parts logistics |
| Technical Support Access | Direct access to Extreme Networks TAC |
| Coverage Scope | Manufacturer supported hardware and firmware for 8730-32D-AC-R |
| Case Handling | Priority case routing and escalation management |
| Deployment Type | Enterprise core and aggregation environments |
| Service Delivery Method | Remote diagnostics with onsite field engineer dispatch |
| Supported Product | Extreme Networks 8730-32D-AC-R |
| SKU | 98011-8730-32D-AC-R |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
