Description
Extreme Networks EWP Premier Next Business Day Onsite Support delivers enterprise-grade service coverage designed to maximize uptime and operational continuity for the 8730-32D-DC-R platform. This premium support program combines direct access to Extreme Networks technical experts with rapid hardware replacement and onsite service, ensuring that critical network infrastructure remains available and performing at optimal levels.
With Next Business Day onsite response, certified technicians can be dispatched to your location when required, minimizing downtime and accelerating issue resolution. EWP Premier also includes advanced technical assistance, software and firmware support, and priority case handling to help IT teams maintain resilient and secure network operations.
This service offering is ideal for organizations running mission-critical switching environments where rapid recovery, expert troubleshooting, and proactive support coverage are essential to maintaining business continuity.
| Specification | Details |
|---|---|
| Service Type | ExtremeWorks Premier (EWP Premier) Enterprise Support Service |
| Supported Product | Extreme Networks 8730-32D-DC-R |
| Service SKU | 98011-8730-32D-DC-R |
| Service Coverage | Technical support, hardware replacement coordination, and onsite service |
| Onsite Response Time | Next Business Day onsite technician dispatch when required |
| Technical Assistance Center (TAC) | Direct access to Extreme Networks expert engineers for troubleshooting and issue resolution |
| Hardware Replacement | Advanced hardware replacement with coordinated onsite support |
| Software & Firmware Support | Access to updates, patches, and maintenance releases for supported software |
| Case Handling | Priority service request handling and escalation management |
| Service Availability | 24x7 remote technical support access |
| Service Delivery | Remote diagnostics with onsite field engineer dispatch when necessary |
| Intended Environment | Enterprise and mission-critical network infrastructure |
| Service Term | Manufacturer service contract term as specified at purchase |
| Brand | Extreme Networks |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
