Description
The Palo Alto Networks Premium Support Year 1 for Panorama (1,000+ Devices) provides advanced, mission-critical assistance exclusively for U.S. Government accounts. This support tier includes 24/7 access to senior technical engineers, accelerated case handling, proactive guidance, and continuous updates to ensure uninterrupted security management at scale.
Designed for large federal environments, this Premium Support plan enhances Panorama’s centralized management capabilities by delivering expert-level responsiveness and operational assurance across extensive firewall deployments. It is ideal for agencies that require high availability, rapid issue resolution, and compliance-aligned support for their network security infrastructure.
| Category | Details |
|---|---|
| SKU | PAN-SVC-PREMUSG-PRA1K |
| Support Type | Premium Support, Year 1 |
| Eligibility | U.S. Government Accounts Only |
| Applies To | Panorama Centralized Management |
| Device Coverage | 1,000 or More Managed Devices |
| Contract Term | 12 Months (1 Year) |
| Delivery Type | Software Support Service |
| Access Level | 24/7 Global Technical Support |
| Included Features | Priority Case Handling, Expert Engineering Support, Software Updates, Security Guidance |
| Purpose | Ensures operational continuity and optimal performance of Panorama across large-scale deployments |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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