Description
The Vertiv Power Emergency Package (PEP) for the Liebert GXT5 2kVA UPS is a comprehensive 5-year service solution that ensures your critical infrastructure remains protected from unexpected downtime. More than just an extended warranty, this package includes 100% coverage on parts, labor, and travel, and offers around-the-clock emergency support and on-site service by certified technicians.
Included with Vertiv’s LIFE™ Services, your system is remotely monitored by expert engineers, helping you stay proactive with power protection. Ideal for small to mid-sized IT deployments, this service contract offers peace of mind and reliable recovery support for mission-critical operations.
| Feature | Details |
|---|---|
| Model Number | PEPGXT-2000LF |
| Compatible UPS Models | Vertiv Liebert GXT5 2kVA UPS (0.5–3kVA range) |
| Service Duration | 5 Years |
| Coverage | 100% Parts, Labor, and Travel Expenses |
| Emergency Support | 24/7 On-Site Emergency Response |
| Monitoring | Includes LIFE™ Services (Remote Monitoring & Diagnostics) |
| Battery Services | Removal, Disposal, and Recycling Included |
| Technician Type | Factory-Certified Technicians |
| Applicable Locations | U.S. (confirm with regional support availability) |
| Warranty Type | Power Emergency Package (PEP) |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
