Description
Ensure uninterrupted power and peace of mind with the Vertiv Power Emergency Package (PEP) for GXT5 UPS systems (8-10kVA). This comprehensive 5-year support plan goes far beyond a standard warranty, offering 24/7 emergency response, on-site support, and complete coverage on parts, labor, and travel expenses.
Designed specifically for select Vertiv Liebert GXT5 UPS models, the PEP includes LIFE™ Services, which enable continuous remote monitoring and proactive service responses from Vertiv experts—minimizing the risk of downtime that can severely impact operations. Factory-trained technicians handle everything from emergency response to battery replacement and compliant disposal.
Perfect for mission-critical environments, this service package delivers reliability, support, and full protection—so your systems and staff stay focused on productivity.
| Feature | Details |
|---|---|
| Service Plan | Vertiv Power Emergency Package (PEP) |
| Coverage Term | 5 Years |
| UPS Compatibility | Vertiv Liebert GXT5 UPS (8-10kVA models) |
| Emergency Services | 24/7 On-Site Support |
| Included Services | Parts, Labor, Travel, and Battery Removal |
| Remote Monitoring | Included via LIFE™ Services |
| Technician Support | Vertiv Factory-Trained Personnel |
| Battery Disposal | Compliant Removal & Recycling Included |
| Part Number | PEPGXT-8K10KLF |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
