Description
Ensure uninterrupted performance and maximum reliability with the Vertiv Liebert Pro Refresh Plus Service. Designed for Liebert GXT 3, 4, or PSI UPS units (up to 6 years old), this 2-year service plan includes proactive battery replacement, on-site support, 24x7 emergency response, and continuous system monitoring via Vertiv’s LIFE™ Services.
Factory-authorized technicians handle everything from battery installation to eco-friendly disposal and full regulatory compliance. With 100% coverage on parts, labor, and travel—including failed battery replacement—you gain the assurance of uninterrupted uptime and efficient IT infrastructure management, even in remote or distributed locations.
Key Benefits:
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24x7 emergency service with full coverage
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LIFE™ remote monitoring for predictive maintenance
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Factory-installed battery pack and health check
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Eco-compliant battery disposal
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Ideal for GXT 3, 4, or PSI UPS units (any age for refresh, up to 6 years for Plus contract)
| Specification | Details |
|---|---|
| Service Type | UPS Refresh Service |
| Service Level | Pro Refresh Plus with LIFE™ Services |
| Service Duration | 2 Years |
| Supported UPS Models | Liebert GXT 3, GXT 4, PSI (up to 6 years old for Plus plan) |
| On-Site Support | Yes – Includes installation and health check |
| Emergency Coverage | 24x7 Response with 100% coverage of labor, parts, and travel |
| Battery Coverage | Includes battery replacement and eco-disposal |
| Monitoring | LIFE™ Remote Monitoring & Predictive Maintenance |
| Technician Type | Factory-Authorized |
| Compliance | Disposal per government and industry regulations |
| Convenience Features | Includes Parts & Labor, Electronic and Physical Subtypes |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
