Description
The LIQID ThinkTank X8 Premium Support Bundle (1-Year) delivers comprehensive software and hardware support for high-performance ThinkTank X8 accelerator platforms configured with NVIDIA A100 or AMD MI100 GPUs.
This premium support plan is designed for mission-critical AI, HPC, and data-intensive workloads, providing faster response times, advanced troubleshooting, and expert access to LIQID’s composable infrastructure software and hardware ecosystem.
Coverage includes LIQID Director software, the LIQID AI software stack, PCIe fabric components, and supported ThinkTank X8 hardware, helping ensure system availability, performance optimization, and operational continuity throughout the support term.
Ideal for organizations requiring enhanced service levels and priority assistance for production environments.
| Category | Details |
|---|---|
| SKU | LPROF-TTANKM-201 |
| Product Type | Software & Hardware Support Service |
| Support Level | Premium |
| Support Duration | 1 Year |
| Supported Platform | LIQID ThinkTank X8 |
| Accelerator Compatibility | NVIDIA A100 / AMD MI100 |
| Coverage Scope | LIQID Director, AI Software Stack, PCIe Fabric, ThinkTank X8 Hardware |
| Service Features | Priority response, advanced diagnostics, expert support |
| Deployment Model | Enterprise / Data Center |
| Renewal Type | Annual |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
