Description
Extend the life and reliability of your Logitech solutions with the Logitech Extended Warranty Adds - 3-Year Extended Service Agreement (SKU: 994-000388). This plan provides an additional three years of coverage, ensuring your investment is protected well beyond the standard warranty period. With advanced parts replacement, expert technical support, and next-business-day response times, you can minimize downtime and keep your collaboration solutions running at peak performance. Ideal for organizations seeking uninterrupted operation and enhanced support, this service agreement gives you peace of mind and predictable maintenance costs.
| Specification | Details |
|---|---|
| Manufacturer | Logitech |
| SKU / Part Number | 994-000388 |
| Service Type | Extended Service Agreement |
| Service Duration | 3 Years |
| Service Included | Advance Parts Replacement |
| Response Time | Next Business Day |
| Support Availability | 8 Hours/Day, 5 Days/Week |
| Technical Support | Phone & Email Consulting, 24/7 Tier 2 Support |
| Coverage Period | 3 Years Beyond Standard Warranty |
| Ideal For | Businesses and enterprises requiring extended support coverage |
| Benefits | Reduced downtime, extended product life, predictable maintenance costs |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
