Description
The Mellanox M-1 Global Support Bronze Support Plan (Renewal) delivers reliable, cost-effective technical support designed to keep your systems performing optimally. This 1-year extended service provides dependable parts replacement and next business day advance parts replacement to minimize downtime and ensure business continuity. With service depot support and dedicated assistance from Mellanox, you can rest assured that your network infrastructure remains productive and secure with maximum reliability.
Key Benefits:
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Ensures seamless renewal for continued support coverage
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Parts replacement for dependable operational efficiency
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Service depot provides fast and reliable maintenance response
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Next Business Day – Advance Parts Replacement for faster issue resolution
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1-year duration for consistent, long-term reliability
| Specification | Description |
|---|---|
| SKU | EXW-SX6536-1B |
| Service Type | Extended Service (Renewal) |
| Support Plan | M-1 Global Support Bronze |
| Service Duration | 1 Year |
| Service Level | Next Business Day – Advance Parts Replacement |
| Service Features | Parts Replacement, Service Depot Access |
| Response Time | Next Business Day |
| Coverage Scope | Hardware Support and Maintenance |
| Benefits | Ensures dependable uptime, reliable parts service, and operational peace of mind |
| Intended For | Mellanox systems and infrastructure requiring continued service support |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
