Description
The Extreme Networks MSP 4-Hour Onsite RMA Service for the AP4020-WW 5-Pack provides rapid, on-site hardware replacement to minimize network downtime. This Managed Services Program (MSP) offering ensures that, in the event of a covered hardware failure, a qualified technician is dispatched within four hours to perform the replacement on site.
This service is designed for organizations that require fast response times and hands-on support for mission-critical wireless infrastructure. It is a service-only RMA offering and does not include new access point hardware beyond replacement of the failed covered unit.
| Field | Details |
|---|---|
| Brand | Extreme Networks |
| SKU | 94308-AP4020-WW-5PK |
| Service Type | Managed Services Program (MSP) |
| Coverage Level | 4-Hour Onsite RMA |
| Response Time | Technician dispatched within four (4) hours of case acceptance |
| Support Scope | Hardware replacement for covered AP4020-WW units |
| Pack Size Coverage | 5-Pack |
| Onsite Support | Included |
| Replacement Method | Onsite replacement of failed hardware |
| Hardware Included | Replacement only for failed covered unit |
| Intended Use | Enterprise and mission-critical wireless environments |
| Compatibility | Extreme Networks AP4020-WW access points |
| Contract Requirement | Valid MSP service contract required |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
