Description
The Extreme Networks MSP Next Business Day Onsite RMA Service for AP4020-WW-5PK provides dependable hardware replacement support designed to minimize downtime in enterprise wireless environments. This service delivers next business day onsite response for eligible failures, ensuring rapid restoration of covered access points within the five-unit AP4020-WW bundle.
This MSP service is strictly limited to Return Merchandise Authorization (RMA) coverage and focuses on efficient replacement handling rather than advanced technical support or configuration assistance. It is ideal for organizations that require predictable response times and on-location hardware replacement while managing support internally.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| SKU | 94311-AP4020-WW-5PK |
| Service Type | Managed Service Provider (MSP) RMA Service |
| Coverage Level | Hardware replacement only |
| Response Time | Next Business Day |
| Support Delivery | Onsite |
| Eligible Product | Extreme Networks AP4020-WW (5-Pack) |
| Parts Replacement | Included for covered hardware failures |
| Technical Support | Not included |
| Configuration Assistance | Not included |
| Software Support | Not included |
| Contract Type | Service entitlement |
| Physical Shipment | Replacement units provided through RMA process |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
