Description
The SmartWORKS NGX1600-EH (PCI Express) is a high-performance 16-port Digital Station Tap designed for scalable, reliable, and non-intrusive call data acquisition in enterprise voice environments. Built for seamless integration with PCIe-based systems, it provides clear, accurate digital station monitoring while maintaining system stability and performance.
Engineered for demanding telephony applications, the NGX1600-EH supports various digital station protocols and is ideal for call recording, compliance monitoring, analytics, and contact center deployments. With its robust hardware design and dependable signal processing, it ensures consistent capture quality across all ports.
The product includes a one-year manufacturer’s warranty. Optional support and installation services are available at additional cost.
| Category | Details |
|---|---|
| Model | SmartWORKS NGX1600-EH |
| SKU | 910-0700-002 |
| Form Factor | PCI Express (PCIe) Card |
| Function | 16-Port Digital Station Tap |
| Port Count | 16 digital station interfaces |
| Use Case | Call recording, monitoring, analytics, compliance |
| System Interface | PCI Express |
| Compatibility | Digital station signaling environments (various PBX/telephony systems) |
| Operation | Non-intrusive digital station tapping |
| Included Warranty | 1-Year Manufacturer’s Warranty |
| Support Options | Optional support and installation services (sold separately) |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
