Description
The NVIDIA AI Enterprise Business Critical Support Service ensures your AI infrastructure stays optimized, secure, and supported 24/7. This renewal plan provides continuous access to NVIDIAās expert support engineers with one-hour response times for Severity 1 issues. Designed for mission-critical deployments, it minimizes downtime, delivers proactive assistance, and ensures your operations run smoothly. With on-site availability and dedicated consulting support, your business gains peace of mind, efficiency, and sustained performance for a full year.
| Specification | Details |
|---|---|
| Service Type | Business Critical Support (Renewal) |
| Service Level | 24x7 Access with 1-Hour Response for Severity 1 Cases |
| Support Features | Consulting, Troubleshooting, and Priority Case Handling |
| Service Location | On-site |
| Service Method | Phone Support |
| Response Time | 4 Hours - Phone Support |
| Coverage Duration | 1 Year |
| Availability | 24x7 |
| Intended Use | Mission-Critical AI Enterprise Deployments |
| Benefit | Maximized uptime, predictable cost, and expert support continuity |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some productsāsuch as custom orders, special-order items, audio gear, software, and LED video wallsāare non-returnable. Non-defective returns may be subject to a 20ā30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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