Description
The NVIDIA AI Enterprise Business Critical Support Service (Renewal) offers premium 24/7 technical assistance designed for organizations relying on AI infrastructure with zero tolerance for downtime. This 30-month renewal ensures continuous, uninterrupted coverage for mission-critical deployments. With direct access to NVIDIA’s expert support engineers, prioritized case handling, and a rapid 4-hour response time for Severity 1 issues, your enterprise gains the confidence and dependability required for demanding AI environments.
Enjoy complete peace of mind through dedicated on-site assistance, phone support, and proactive issue resolution—all ensuring that your NVIDIA AI solutions remain secure, optimized, and performing at their peak.
| Specification | Details |
|---|---|
| Brand | NVIDIA |
| Service Type | Enterprise Business Critical Support – Renewal |
| Service Duration | 30 Months |
| Coverage | 24x7 Access to NVIDIA Support Engineers |
| Response Time (Severity 1) | 4 Hours |
| Support Channels | Phone Support, On-Site Support |
| Service Availability | Global |
| Priority Handling | Yes – Cases Enter Priority Queue |
| Service Purpose | Mission-Critical AI Enterprise Systems |
| Primary Benefit | Maximum uptime, rapid issue resolution, and predictable performance |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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