Description
The NVIDIA AI Enterprise Business Critical Support Service (Renewal) provides the highest level of support designed for mission-critical deployments that demand continuous uptime and reliability. With 24/7 access to NVIDIA’s expert support engineers and a guaranteed one-hour response time for Severity Level 1 issues, you can ensure your AI infrastructure remains fully operational. This service renewal offers prioritized case handling, phone-based assistance, and extended coverage to safeguard productivity and performance across your NVIDIA AI deployments.
Key Benefits:
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24x7 expert assistance and rapid incident response
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One-hour response for critical issues to minimize downtime
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Direct phone support for quick problem resolution
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Extended 38-month service duration ensures consistent reliability
| Specification | Description |
|---|---|
| SKU | 793-CU9N0Z+P2CMR38 |
| Service Type | Business Critical Support – Renewal |
| Service Coverage | NVIDIA AI Enterprise |
| Support Availability | 24x7 access to NVIDIA technical support engineers |
| Response Time (Severity 1) | 1 Hour |
| Service Method | Phone Support |
| Service Duration | 38 Months |
| Primary Benefit | Minimizes downtime with priority response and expert-level assistance |
| Intended For | Mission-critical AI deployments requiring continuous uptime |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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