Description
The NVIDIA AI Enterprise Business Critical Support Service (Renewal) ensures maximum uptime and operational continuity for mission-critical AI deployments. This premium tier provides 24/7 access to NVIDIA technical experts and a one-hour response time for Severity 1 issues, helping you minimize risk and downtime. Designed for organizations running large-scale AI workloads, this service gives you priority case handling, on-site and phone support, and next business day response for all requests.
With 46 months of continuous coverage, your team benefits from accelerated resolutions, proactive maintenance, and direct access to NVIDIA’s enterprise-class engineering support — ensuring optimal performance and reliability for your NVIDIA AI solutions.
| Specification | Details |
|---|---|
| Brand | NVIDIA |
| Service Type | AI Enterprise Business Critical Support (Renewal) |
| SKU | 793-CU9NNZ+P2CMR46 |
| Support Level | Business Critical |
| Support Availability | 24x7 access to NVIDIA engineers |
| Response Time | 1 hour for Severity Level 1 cases |
| Service Features | Phone Support, Consulting Services, On-Site Support |
| Response Commitment | Next Business Day – Phone Support |
| Service Duration | 46 Months |
| Primary Benefit | Maximized uptime and rapid resolution for mission-critical environments |
| Intended For | Enterprises deploying NVIDIA AI Enterprise solutions |
| Renewal Type | Existing Service Renewal |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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