Description
Developing AI solutions from concept to deployment is complex—maintaining performance and uptime shouldn’t be. NVIDIA AI Enterprise Support Services provides your organization with the assurance, expertise, and reliability needed to keep your AI infrastructure running efficiently.
This 27-month renewal extends your access to NVIDIA’s world-class technical support, ensuring continuous updates, maintenance releases, and security enhancements for your NVIDIA AI Enterprise software suite. With defined service-level agreements (SLAs), a dedicated case management portal, and expert guidance from NVIDIA professionals, your teams can focus on innovation while minimizing operational risks.
Key Benefits:
-
Protects your investment and ensures long-term AI performance stability.
-
Includes New Releases Update Service for dependable software efficiency and peace of mind.
-
27-month coverage for continuous operational excellence and system reliability.
| Specification | Details |
|---|---|
| SKU | 731-AI7006+P2CMR27 |
| Product Type | Support Services Renewal |
| Service Term | 27 Months |
| Software Suite | NVIDIA AI Enterprise |
| Service Features | Expert technical support, SLA-based response times, software updates, maintenance releases, and security patches |
| Support Access | Case management portal and NVIDIA AI expert assistance |
| Update Service | New Releases Update Service included |
| Renewal Type | Subscription Renewal |
| Deployment Compatibility | Certified for deployment across virtualization and container orchestration platforms |
| Target Users | Enterprises using NVIDIA AI Enterprise for production AI, data science, and high-performance computing workloads |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
