Description
Accelerate Reliability and Responsiveness
The NVIDIA Enterprise Business Critical Support – 1 Year Service provides organizations with the highest level of technical support and rapid response for their NVIDIA InfiniBand and Ethernet networking solutions. This premium service ensures mission-critical uptime with Next Business Day response, direct access to NVIDIA’s networking experts, and end-to-end system support for switches, adapters, and software platforms.
Designed to maximize efficiency and reliability, Business Critical Support covers system software, cluster management, job scheduling, and workload orchestration, all under an enterprise-grade Service Level Agreement (SLA). NVIDIA’s proven methodologies and advanced tools help minimize downtime, safeguard investments, and maintain peak performance across demanding IT environments.
Key Benefits:
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Maximized reliability and uptime for mission-critical operations
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Comprehensive support from NVIDIA networking specialists
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Next Business Day service response
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Expert system-level guidance and optimization
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1-year service duration ensures continuous coverage and performance assurance
| Specification | Details |
|---|---|
| SKU | 790-CN9NNZ+P2CMI12 |
| Service Type | Enterprise Business Critical Support |
| Supported Products | NVIDIA InfiniBand and Ethernet Switches, Adapters, and System Software |
| Service Level | Business Critical |
| Response Time | Next Business Day |
| Service Duration | 1 Year |
| Access | Direct access to NVIDIA networking experts |
| Included Features | Cluster Management, Job Scheduling, Workload Orchestration |
| Support Scope | Comprehensive system and software support |
| Delivery Method | Remote and on-site support (as applicable) |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
