Description
The NVIDIA Enterprise Business Critical Support – 2 Year Service provides an elevated level of technical coverage designed to maximize uptime and ensure the performance of your NVIDIA networking infrastructure. Tailored for mission-critical environments, this plan offers comprehensive system support for NVIDIA InfiniBand and Ethernet switches and adapters, along with access to software, cluster management, job scheduling, and workload orchestration under an enterprise-grade SLA.
With NVIDIA’s extensive networking expertise, you gain peace of mind knowing that your systems are backed by world-class support and proven methodologies. This service ensures your infrastructure remains optimized and dependable for two full years—reducing operational risks while maintaining predictable ownership costs.
| Specification | Details |
|---|---|
| SKU | 793-CU6N0Z+P2CMI24 |
| Service Type | Enterprise Business Critical Support |
| Service Duration | 2 Years |
| Coverage | NVIDIA InfiniBand and Ethernet switches and adapters |
| Support Access | 24x7 enterprise-grade support |
| Response Time | Priority assistance under defined SLA |
| Deliverables | System support, software updates, cluster management, job scheduling, workload orchestration |
| Key Benefits | Maximizes uptime, enhances reliability, predictable total cost of ownership |
| Target Users | Enterprises requiring high availability and mission-critical networking reliability |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
