Description
The NVIDIA Enterprise Business Critical Support – 2 Year Service delivers mission-critical system assistance designed for organizations running high-performance networking environments. With NVIDIA Networking Solutions Enterprise Support, you gain comprehensive coverage for InfiniBand and Ethernet switches, adapters, and system software — including world-class cluster management, robust job scheduling, and workload orchestration.
This service ensures rapid issue resolution with 4-hour RMA response time, minimizing downtime and maintaining peak operational efficiency. Supported by NVIDIA’s global network of experts, you receive unparalleled service continuity and the confidence that your systems remain fully optimized and resilient.
Key Benefits:
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Fast, dependable 4-hour RMA service response time
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Enterprise-level support for NVIDIA InfiniBand and Ethernet solutions
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System-wide coverage including software, management, and orchestration
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2-year duration ensures ongoing reliability and performance
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Backed by NVIDIA’s proven enterprise methodologies and support expertise
| Specification | Details |
|---|---|
| SKU | 793-CU640Z+P2CMI24 |
| Service Type | Enterprise Business Critical Support |
| Support Coverage | NVIDIA Networking Solutions (InfiniBand & Ethernet switches/adapters) |
| Response Time | 4 Hour RMA |
| Service Duration | 2 Years |
| Support Features | 24x7 access to technical experts, software updates, and system optimization tools |
| Service Level Agreement (SLA) | Business Critical — rapid issue resolution and minimal downtime |
| Included Components | System software, cluster management, job scheduling, workload orchestration |
| Delivery Method | Remote and on-site support options |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
