Description
Ensure maximum uptime and reliability with the NVIDIA Enterprise Business Critical Support – 2 Year Service. Designed for organizations relying on NVIDIA networking technologies, this service provides direct access to NVIDIA’s world-class technical experts and proven enterprise methodologies. Gain peace of mind knowing that your InfiniBand and Ethernet environments are backed by the highest tier of support.
With Business Critical Support, you receive 24x7 access to NVIDIA engineers, one-hour response time for Severity Level 1 issues, and proactive assistance to maintain continuous system performance. This 2-year coverage helps protect your investment, minimize downtime, and maintain optimal operational efficiency across your NVIDIA infrastructure.
| Specification | Details |
|---|---|
| SKU | 781-C35N0Z+P2CMI24 |
| Service Type | Enterprise Business Critical Support |
| Service Term | 2 Years |
| Support Coverage | 24x7 access to NVIDIA technical experts |
| Response Time | 1-hour response for Severity Level 1 cases |
| Supported Products | NVIDIA InfiniBand and Ethernet switches and adapters |
| Included Services | System software support, cluster management, job scheduling, workload orchestration |
| Key Benefits | Enhanced reliability, proactive support, and optimal performance |
| Delivery Method | Remote and on-site enterprise support |
| Target Audience | Enterprise and data center environments |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
