Description
Comprehensive Protection for Your NVIDIA Networking Infrastructure
The NVIDIA Enterprise Business Critical Support – 5 Year Service delivers long-term, high-level coverage designed to keep your NVIDIA InfiniBand and Ethernet networking infrastructure performing at its peak. Built for enterprises that demand consistent uptime, this service ensures access to NVIDIA’s deep networking expertise, proactive system management, and rapid issue resolution.
With next-business-day on-site response, system software support, and comprehensive SLA-backed coverage, your organization benefits from maximum efficiency, reliability, and minimal downtime. This 5-year support plan gives you peace of mind and operational stability to focus on innovation while NVIDIA handles the critical networking details.
Key Benefits:
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Provides reliable support to resolve all your technical issues
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On-site support for fast and effective issue resolution
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Next Business Day service response for maximum operational efficiency
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5-Year service duration ensures sustained dependability and performance
| Specification | Details |
|---|---|
| SKU | 790-CN9NNZ+P2CMI60 |
| Service Type | Enterprise Business Critical Support |
| Service Duration | 5 Years |
| Coverage | NVIDIA InfiniBand and Ethernet Switches & Adapters |
| Response Time | Next Business Day |
| Support Type | On-Site & Remote Technical Assistance |
| Included Services | System Software, Cluster Management, Job Scheduling, Workload Orchestration |
| Service Level Agreement (SLA) | Enterprise-level response and resolution commitments |
| Primary Benefit | Maximized uptime, proactive issue resolution, and expert NVIDIA support |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
