Description
NVIDIA Enterprise Business Critical Support offers the highest level of service for organizations operating mission-critical environments. This 5-year support plan provides comprehensive system coverage, expert guidance, and rapid response for your NVIDIA InfiniBand and Ethernet networking solutions.
Engineered to minimize downtime and optimize performance, this plan includes system software, cluster management, job scheduling, and workload orchestration—all governed by NVIDIA’s enterprise-grade Service Level Agreement (SLA). With 24x7 access to NVIDIA’s networking specialists and a 4-hour RMA service response time, you can confidently maintain uninterrupted operations and long-term infrastructure stability.
Key Benefits:
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Ensures maximum reliability and uptime for mission-critical systems
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Provides 4-hour RMA response to minimize downtime
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Includes expert system-level and software support
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Extends coverage for 5 years to protect long-term investments
| Specification | Description |
|---|---|
| SKU | 793-CU640Z+P2CMI60 |
| Service Type | Enterprise Business Critical Support |
| Support Level | Business Critical |
| Service Duration | 5 Years |
| Response Time | 4 Hour - RMA |
| Coverage | 24x7 access to NVIDIA Enterprise Support |
| Supported Products | NVIDIA InfiniBand and Ethernet Switches & Adapters |
| Included Services | System software, cluster management, job scheduling, workload orchestration |
| Primary Benefit | High availability and minimized downtime |
| Support Delivery | Remote and on-site as per SLA |
| Agreement Type | Enterprise Support Service Level Agreement (SLA) |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
