Description
Ensure long-term reliability and uninterrupted performance with the NVIDIA Enterprise Business Critical Support – 5 Year Service. Designed for enterprise data centers running NVIDIA InfiniBand and Ethernet networking solutions, this service provides comprehensive system-level support to keep operations optimized and resilient.
With next business day on-site response, your team can minimize downtime while gaining access to NVIDIA’s world-class expertise in system software, cluster management, and workload orchestration. This support plan ensures your infrastructure remains stable, secure, and efficient throughout its lifecycle — empowering your enterprise to focus on innovation rather than interruption.
Key Benefits:
-
Protects your investment with enterprise-grade reliability and proactive support
-
On-site assistance for rapid resolution and minimized downtime
-
Next Business Day response time for mission-critical operations
-
5-Year duration ensuring long-term productivity and predictable maintenance
| Specification | Description |
|---|---|
| SKU | 781-C35NNZ+P2CMI60 |
| Service Type | Business Critical Support |
| Service Duration | 5 Years |
| Support Coverage | NVIDIA InfiniBand and Ethernet Networking Solutions |
| Service Features | On-site Support, Next Business Day Response |
| Support Availability | 24x7 Access to NVIDIA Networking Experts |
| Included Software Support | System Software, Cluster Management, Job Scheduling, Workload Orchestration |
| Service Benefits | Increased Reliability, Optimized Performance, Predictable Total Cost of Ownership |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
