Description
NVIDIA Enterprise Business Critical Support ensures uninterrupted access to expert-level assistance and accelerated issue resolution for your NVIDIA networking infrastructure. Designed for organizations that require continuous uptime and fast response times, this 5-month renewal delivers comprehensive coverage for InfiniBand and Ethernet switches and adapters—helping you sustain optimal system performance across mission-critical environments.
Through NVIDIA’s Enterprise Business Critical Support, you gain access to:
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24x7 technical support from NVIDIA Networking experts
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Priority handling and rapid case escalation for Severity Level 1 issues
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Access to system software, firmware, and security updates
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Cluster management, workload orchestration, and job scheduling support
Stay confident knowing that NVIDIA’s Business Critical Support is built to keep your operations running smoothly with maximum dependability and accuracy throughout the service duration.
| Specification | Details |
|---|---|
| SKU | 781-C35N0Z+P2CMR05 |
| Service Type | Enterprise Business Critical Support (Renewal) |
| Brand | NVIDIA |
| Support Coverage | InfiniBand and Ethernet switches/adapters |
| Support Access | 24x7 NVIDIA Networking Technical Assistance |
| Response Time | 1 Hour for Severity Level 1 cases |
| Included Services | System software, cluster management, workload orchestration, job scheduling |
| Delivery Method | Remote and online support |
| Duration | 5 Months |
| Service Level Agreement (SLA) | Business Critical tier |
| Key Benefits | Fast resolution, maximum system uptime, proactive updates, expert guidance |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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