Description
NVIDIA Enterprise Business Critical Support provides mission-critical coverage for NVIDIA InfiniBand and Ethernet networking solutions, ensuring optimal system uptime and performance. Designed for organizations that demand rapid response and expert-level assistance, this service offers a 4-hour response time for severity level 1 cases, ensuring fast resolution and uninterrupted operations.
Backed by NVIDIA’s deep networking expertise, this service includes comprehensive system support, access to enterprise software, and guidance for cluster management, job scheduling, and workload orchestration. With an Enterprise-level Service Level Agreement (SLA), your business gains direct access to proven methodologies and NVIDIA’s global technical support infrastructure.
Key Benefits:
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Ensures operational continuity with a 4-hour service response time
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On-site support for immediate resolution and reduced downtime
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Protects your infrastructure investment with increased reliability
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Optimized for NVIDIA InfiniBand and Ethernet adapters and switches
| Specification | Details |
|---|---|
| SKU | 781-C23N4Z+P2CMI36 |
| Service Type | NVIDIA Enterprise Business Critical Support |
| Support Level | Business Critical |
| Duration | 3 Years |
| Service Response Time | 4 Hours (Severity Level 1 Cases) |
| Delivery Method | On-site Support |
| Supported Products | NVIDIA InfiniBand and Ethernet Switches & Adapters |
| Included Features | System Software, Cluster Management, Job Scheduling, Workload Orchestration |
| Coverage Scope | Enterprise Networking Solutions |
| Primary Benefit | Rapid response and enhanced reliability for mission-critical environments |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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