Description
NVIDIA Enterprise Business Critical Support ensures your networking systems deliver maximum uptime, reliability, and performance. Designed for NVIDIA InfiniBand and Ethernet switches and adapters, this 4-year service package provides comprehensive technical assistance, access to system software updates, and enterprise-grade cluster management solutions.
With NVIDIA’s proven methodologies and deep networking expertise, you gain peace of mind knowing that mission-critical operations are always supported by world-class professionals. Enjoy on-site service, Next Business Day response time, and enhanced value through proactive maintenance and issue resolution—helping you protect your investment and sustain long-term operational excellence.
| Specification | Details |
|---|---|
| SKU | 793-CU6NNZ+P2CMI48 |
| Service Name | NVIDIA Enterprise Business Critical Support |
| Support Type | Business Critical |
| Service Duration | 4 Years |
| Coverage | NVIDIA InfiniBand and Ethernet switches and adapters |
| Support Availability | On-site support |
| Response Time | Next Business Day |
| Benefits | Protects your investment, enhances reliability, and provides expert on-site assistance |
| Included Services | System software access, cluster management, job scheduling, workload orchestration |
| Target Users | Enterprises requiring continuous network reliability and proactive issue resolution |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
