Description
Ensure maximum uptime and reliability for your NVIDIA networking infrastructure with NVIDIA Enterprise Business Critical Support. This 3-year service plan provides comprehensive system support, fast on-site assistance, and next business day response to keep your operations running smoothly.
NVIDIA’s enterprise-level support covers InfiniBand and Ethernet switches and adapters, along with system software, cluster management, job scheduling, and workload orchestration—all backed by an enterprise-grade SLA. With NVIDIA’s trusted expertise and proven methodologies, your IT infrastructure gains continuous performance, reliability, and peace of mind.
Key Benefits:
-
Delivers dependable technical support for all NVIDIA Networking products.
-
Ensures rapid on-site assistance with expert availability.
-
Guarantees next business day response for seamless business continuity.
-
Covers system software, orchestration, and network management solutions.
-
Includes 3 years of comprehensive coverage for maximum operational efficiency.
| Specification | Description |
|---|---|
| SKU | 793-CU6NNZ+P2CMI36 |
| Service Type | Enterprise Business Critical Support |
| Support Coverage | NVIDIA InfiniBand and Ethernet Switches and Adapters |
| Service Duration | 3 Years |
| Service Level Agreement (SLA) | Enterprise-grade support with rapid resolution |
| Response Time | Next Business Day |
| On-Site Support | Included |
| Expertise Access | NVIDIA Networking Expertise |
| Key Features | System software support, cluster management, workload orchestration, and job scheduling |
| Primary Benefit | Maximum reliability and minimized downtime |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
