Description
The NVIDIA Enterprise Business Critical Support – 5 Year Service (SKU: 793-CU6N4Z+P2CMI60) delivers the highest level of enterprise-grade support for NVIDIA Networking solutions, including InfiniBand and Ethernet switches and adapters.
Designed for mission-critical environments, this service ensures minimal downtime and rapid recovery with 4-hour on-site response time and around-the-clock access to NVIDIA’s expert support engineers. The program covers system software, cluster management, job scheduling, and workload orchestration — empowering your organization with reliable performance and maximum uptime.
With a 5-year coverage term, NVIDIA’s Business Critical Support gives your IT team peace of mind, ensuring continuous operation, fast incident resolution, and predictable long-term reliability for your infrastructure.
| Specification | Description |
|---|---|
| SKU | 793-CU6N4Z+P2CMI60 |
| Service Type | Business Critical Support |
| Brand | NVIDIA |
| Coverage Duration | 5 Years |
| Response Time | 4 Hours (On-Site) |
| Availability | 24x7 Support Access |
| Supported Products | NVIDIA InfiniBand and Ethernet Switches, Adapters |
| Included Services | System Software Support, Cluster Management, Job Scheduling, Workload Orchestration |
| Service Features | On-Site Response, Priority Case Handling, Expert-Level Troubleshooting |
| Primary Benefit | Maximized system uptime and rapid incident resolution |
| Ideal For | Data Centers, HPC Environments, Mission-Critical Enterprise Networks |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
