Description
Ensure maximum uptime and performance for your NVIDIA Networking solutions with the NVIDIA Enterprise Business Critical Support – 3 Year Service. Designed for enterprises that demand reliability and rapid response, this support plan provides comprehensive system coverage for NVIDIA InfiniBand and Ethernet switches and adapters.
Benefit from NVIDIA’s advanced networking expertise, including support for system software, cluster management, job scheduling, and workload orchestration—backed by a robust enterprise SLA. Enjoy peace of mind with on-site 4-hour response times, expert guidance, and a proactive approach to minimizing downtime.
This service helps your organization maintain critical operations with confidence, ensuring your infrastructure performs at peak levels throughout the 3-year term.
| Specification | Details |
|---|---|
| SKU | 793-CU6N4Z+P2CMI36 |
| Service Type | Business Critical Support |
| Brand | NVIDIA |
| Support Coverage | InfiniBand and Ethernet switches and adapters |
| Service Duration | 3 Years |
| Response Time | 4-Hour On-Site Response |
| Service Level Agreement (SLA) | Enterprise-grade support with 24x7 access |
| Support Includes | System software, cluster management, job scheduling, workload orchestration |
| Benefits | Minimizes downtime, increases reliability, expert NVIDIA networking assistance |
| Delivery Method | On-site and remote support options |
| Purpose | Ensures dependable performance and continuity for enterprise networks |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
