Description
NVIDIA Networking Expertise
NVIDIA Networking Solutions Enterprise Support provides comprehensive system support and access to services for your NVIDIA InfiniBand and Ethernet switches and adapters. This includes system software, world-class cluster management, robust job scheduling, and workload orchestration—all based on an enterprise-grade service level agreement (SLA).
With Business Critical Support, you gain access to NVIDIA’s proven methodologies and expert assistance to maintain system reliability and uptime. This service ensures your infrastructure operates at peak performance, minimizing disruptions through proactive maintenance and rapid on-site support.
Key Benefits:
-
Keeps your system optimally maintained with a predictable total cost of ownership
-
On-site support minimizes downtime and ensures rapid issue resolution
-
Next Business Day response time for enhanced operational efficiency
-
Provides access to NVIDIA enterprise expertise and resources
| Specification | Details |
|---|---|
| SKU | 793-CU6NNZ+P2CMI12 |
| Service Type | Enterprise Business Critical Support |
| Service Duration | 1 Year |
| Support Coverage | NVIDIA InfiniBand & Ethernet Switches and Adapters |
| Response Time | Next Business Day |
| Support Method | On-site Support |
| Service Level Agreement (SLA) | Enterprise-grade SLA with proactive maintenance |
| Included Features | System software updates, cluster management, workload orchestration, expert guidance |
| Primary Benefit | Ensures optimal uptime, fast response, and reliable infrastructure management |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
