Description
The NVIDIA Enterprise Business Critical Support Service (Renewal) – 11 Month plan delivers top-tier technical support designed for mission-critical environments where downtime can have significant business consequences. This premium service ensures 24/7 access to NVIDIA experts with a one-hour response time for Severity Level 1 cases. Customers benefit from direct phone support, on-site assistance, and a 4-hour service response time to maintain peak operational reliability. With this renewal, enterprises can sustain predictable maintenance costs, reduced downtime, and optimal performance across NVIDIA enterprise solutions.
| Specification | Details |
|---|---|
| Service Type | Enterprise Business Critical Support Service (Renewal) |
| Service Duration | 11 Months |
| Service Level | Business Critical Support |
| Support Availability | 24x7 access to NVIDIA technical support |
| Response Time (Severity 1) | 1 Hour |
| Service Response Time | 4 Hours |
| Service Location | On-site |
| Support Method | Phone Support |
| Coverage | For designated NVIDIA enterprise offerings |
| Purpose | Ensures uptime and rapid issue resolution for mission-critical operations |
| SKU | 793-CU9N4Z+P2CMR11 |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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