Description
The NVIDIA Enterprise Business Critical Support Service is a renewal support plan designed for mission-critical operations that demand minimal downtime. This premium level of support provides 24x7 access to NVIDIA’s expert technical assistance with a one-hour response time for Severity Level 1 issues. Ideal for organizations running essential workloads, this service ensures quick issue resolution, operational continuity, and maximum infrastructure reliability.
With Business Critical Support, you get dedicated help whenever you need it—backed by dependable phone support and predictable performance for your NVIDIA enterprise environment.
| Specification | Details |
|---|---|
| Service Type | Renewal Support Service |
| Service Name | Enterprise Business Critical Support |
| Manufacturer | NVIDIA |
| Support Availability | 24x7 (24 hours a day, 7 days a week) |
| Response Time (Severity Level 1) | 1 Hour |
| Service Duration | 11 Months |
| Support Method | Phone Support |
| Designed For | NVIDIA Enterprise Offerings |
| Service Benefits | Fast response time, reliable issue resolution, enhanced uptime |
| Service Coverage | Must be purchased for all NVIDIA components within the solution |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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