Description
Ensure maximum uptime and reliability with the NVIDIA Enterprise Business Critical Support Service (Renewal) for 15 months. Designed for mission-critical deployments, this premium service level provides 24x7 support and a one-hour response time for Severity Level 1 cases, minimizing business disruptions. NVIDIA’s expert support engineers are available around the clock to help maintain optimal system performance, safeguard your investment, and deliver consistent operational dependability.
This renewal service adds value and protection through prompt technical assistance, dependable phone support, and an extended 15-month duration — giving you confidence that your NVIDIA solutions are backed by world-class enterprise support.
| Specification | Description |
|---|---|
| SKU | 793-CU9N0Z+P2CMR15 |
| Service Type | Renewal |
| Service Level | Enterprise Business Critical Support |
| Support Availability | 24x7 (24 hours a day, 7 days a week) |
| Response Time (Severity 1) | 1 Hour |
| Support Method | Phone Support |
| Service Duration | 15 Months |
| Coverage | Must be purchased for all NVIDIA offerings deployed with the solution |
| Primary Benefit | Minimizes downtime and ensures business continuity |
| Designed For | Mission-critical enterprise deployments |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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