Description
The NVIDIA Enterprise Business Critical Support Service (Renewal) offers premium, mission-critical coverage for enterprise environments that demand maximum uptime and reliability. This 16-month renewal plan ensures your NVIDIA solutions remain fully protected with 24×7 technical support, a one-hour response time for Severity Level 1 cases, and on-site service options for fast issue resolution. Designed to minimize downtime and maintain predictable total cost of ownership, this service delivers unparalleled dependability and efficiency for high-value deployments.
Keep your enterprise infrastructure optimized and running smoothly with expert support engineers, priority response, and a dedicated service framework built to meet the demands of your most critical workloads.
| Specification | Details |
|---|---|
| Service Type | Enterprise Business Critical Support – Renewal |
| Service Duration | 16 Months |
| Service Level | 24×7 Premium Mission-Critical Support |
| Response Time | 4 Hours |
| Severity 1 Case Response | 1 Hour |
| Support Access | Phone Support, Online Case Management |
| Service Location | On-Site |
| Primary Benefits | Maintains predictable TCO, minimizes downtime, ensures rapid recovery |
| Eligibility | Available for designated NVIDIA enterprise offerings |
| Coverage Requirement | Must be purchased for all NVIDIA offerings deployed within the covered solution |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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