Description
The NVIDIA Enterprise Business Critical Support Service is a premium, renewal-only support plan designed for mission-critical deployments that demand constant uptime and rapid response. This service ensures maximum system dependability with 24x7 access to NVIDIAās expert support engineers and a guaranteed one-hour response time for Severity Level 1 issues.
Ideal for organizations where downtime is not an option, Business Critical Support provides comprehensive assistance for all NVIDIA enterprise solutions, helping you maintain predictable operational costs while achieving optimal system performance.
Key Benefits:
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Keeps your system optimally maintained with a predictable total cost of ownership
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Offers reliable, around-the-clock technical support from NVIDIA experts
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Provides rapid one-hour response time for critical incidents
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Ensures business continuity with proactive issue resolution
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Includes 18 months of uninterrupted, high-priority service coverage
| Specification | Details |
|---|---|
| SKU | 793-CU9N0Z+P2CMR18 |
| Service Type | Renewal Support Service |
| Service Name | Enterprise Business Critical Support |
| Service Level | Business Critical (Premium Support) |
| Support Availability | 24x7 Access |
| Response Time (Severity 1) | 1 Hour |
| Support Method | Phone Support |
| Service Duration | 18 Months |
| Coverage Scope | Designated NVIDIA Enterprise Offerings |
| Key Features | Predictable cost of ownership, proactive maintenance, expert-level assistance |
| Intended For | Mission-Critical Enterprise Deployments |
| Renewal Type | Renewal Only |
| Service Provider | NVIDIA Corporation |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some productsāsuch as custom orders, special-order items, audio gear, software, and LED video wallsāare non-returnable. Non-defective returns may be subject to a 20ā30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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