Description
The NVIDIA Enterprise Business Critical Support Service is a premium, renewal-only support plan designed for mission-critical deployments that demand constant uptime and rapid response. This service ensures maximum system dependability with 24x7 access to NVIDIA’s expert support engineers and a guaranteed one-hour response time for Severity Level 1 issues.
Ideal for organizations where downtime is not an option, Business Critical Support provides comprehensive assistance for all NVIDIA enterprise solutions, helping you maintain predictable operational costs while achieving optimal system performance.
Key Benefits:
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Keeps your system optimally maintained with a predictable total cost of ownership
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Offers reliable, around-the-clock technical support from NVIDIA experts
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Provides rapid one-hour response time for critical incidents
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Ensures business continuity with proactive issue resolution
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Includes 18 months of uninterrupted, high-priority service coverage
| Specification | Details |
|---|---|
| SKU | 793-CU9N0Z+P2CMR18 |
| Service Type | Renewal Support Service |
| Service Name | Enterprise Business Critical Support |
| Service Level | Business Critical (Premium Support) |
| Support Availability | 24x7 Access |
| Response Time (Severity 1) | 1 Hour |
| Support Method | Phone Support |
| Service Duration | 18 Months |
| Coverage Scope | Designated NVIDIA Enterprise Offerings |
| Key Features | Predictable cost of ownership, proactive maintenance, expert-level assistance |
| Intended For | Mission-Critical Enterprise Deployments |
| Renewal Type | Renewal Only |
| Service Provider | NVIDIA Corporation |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
